Good customer service but quality control is lacking. I initially bought two pillows, one came with a torn cover so I asked for an exchange, the seller is kind enough to offer a replacement. Along with the replacement pillow I ordered another set of wool pillow covers since the default cotton covers are very thin. I’m disappointed with the quality of the wool covers. They arrived in a poly bag with no sealed packaging, both covers have lots of loose threads (which I don’t mind trimming off), but a couple of the threads are completely loose ends are coming apart… the material feels nice and thick but with these seams already undone upon arrival, I’m not sure how long it will last.
About packaging: Like the pillows, these covers do not come in any individual packaging, and the labels said no wash or dry clean. For a bedding product that can’t be washed or cleaned, I would really prefer it to be in a sealed packaging so I know it’s fresh and clean.
Please do better on quality control, both orders have obvious product quality defect that can be easily seen upon order fulfillment.