Shipping & Delivery
We strive to ship all orders within 5-10 business days (Monday to Friday, excluding holidays).
Most items are handmade to order at our factory in Delta, BC, Canada and the lead time may vary depending on the product. The total delivery time (lead time + transit time) averages 2-3 weeks to most areas of Canada. If you're in a rush, please contact us before placing an order
All mattresses thicker than 6" are shipped partially assembled and require basic assembly. The bottom six inches are already assembled in the cover, and any additional layers must be zipped into the mattress at home. Please exercise caution when opening to avoid damage.
Standard Shipping Charges
- Pillows and Covers - $25
- Mattress Toppers - $50
- Mattresses - $100
- Free Shipping on Orders Over $2500
All standard shipping is via the curbside service. What is curbside shipping? The shipping company will deliver the item to your home, but they won't go inside your home or enter common areas found in multi-family dwellings. (eg. Apartment lobby or to a floor in a Condo building).
If you live in a very rural area or on a small island, it may only be possible to deliver to a depot in a nearby town. In some cases, additional local delivery services are available for an extra charge.
We can ship to the Canadian Territories and the USA upon request. Please contact us for a quote.
White Glove Delivery
White Glove delivery is available to most areas of Metro Vancouver. What is white glove delivery? The delivery company will deliver the item to a room of your choice, provided that it's easily accessible and free of obstacles. Please contact us to confirm service availability and cost in your area.
Customer Pickup
All orders can be picked up free of charge from our Delta factory. We will notify you by email or phone when your order is ready for pickup.